Question

Connect to Laserfiche cloud repository got an error about SAML token

SDK How To

Updated April 8, 2023

asked on September 23, 2021

Hello,

I tried to follow the SDK documentation and create a very simple connection test to Laserfiche cloud repo.

The test code has only the following:

CloudTicketRequestSettings cloudTicketSettings = new CloudTicketRequestSettings();
cloudTicketSettings.AccountId = "XXXXXXX";
cloudTicketSettings.UserName = "[username]";
cloudTicketSettings.Password = "[password]";

CloudTicket cloudTicket = CloudTicket.GetTicket(cloudTicketSettings);

as I step through the execution of the code and hit the line to run GetTIcket(), I got an exception error saying:
Failed to retrieve SAML token from the provided session key.

What have I done wrong or am I missing something?

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Answer

SELECTED ANSWER

replied on October 1, 2021

With the support from LF, here is the working code to connect to LF Canadian Cloud using SDK 10.4

CloudTicketRequestSettings cloudTicketSettings = new CloudTicketRequestSettings();
cloudTicketSettings.AccountId = "[your account #]";
cloudTicketSettings.UserName = "[your cloud login]";
cloudTicketSettings.Password = "[your cloud password]";
cloudTicketSettings.CustomEndpoint = new Uri("https://acs.laserfiche.ca/ACS/");

CloudTicket cloudTicket = CloudTicket.GetTicket(cloudTicketSettings);

string repositoryHost = "r-000[your cloud repo id]" + ".laserfiche.ca";
Session cloudSession = Session.Create(repositoryHost, cloudTicket);

Since it is Canadian Cloud, make sure all URL is .laserfiche.ca

I assume if it is for US Cloud that will be .laserfiche.com

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Replies

replied on September 23, 2021

If your account is in the Canadian cloud (as your profile suggests), try setting the `CustomEndpoint` property to "https://acs.laserfiche.ca".

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replied on September 27, 2021

Hi Brian,

I added:

cloudTicketSettings.CustomEndpoint = new Uri("https://acs.laserfiche.ca");

It still gave me the same error

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replied on September 30, 2021

You should probably open a support case so we can look into it.

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replied on April 8, 2023

for me it worked with the /ACS/

cloudTicketSettings.CustomEndpoint = new Uri("https://acs.laserfiche.ca/ACS/");

while if I use without /ACS/ it as Kevin said:

cloudTicketSettings.CustomEndpoint = new Uri("https://acs.laserfiche.ca");

it gives me the error: Authenticating with the account control system failed. Status code=404.

Good luck!

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Connect to Laserfiche cloud repository got an error about SAML token

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