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Question

Question

Unable to display certain pdf correctly on web client.

asked on September 21, 2021

I've a problem here where the doc in pdf display incorrectly when import into Web Client. However, it works fine when view from Windows Client(after update the pdf missing plug-in). 

I think this is because the doc can only read by pdf, but not Laserfiche page. 

Is there any workaround for this?

PS: I've tried some of the workaround like go to internet option> program> disable the Adobe pdf and enable back, but no luck. The problem also occurred when I converted into Laserfiche pages from Windows Client.

display incorrectly in Web Client.png
display correctly in Windows Client.png
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Answer

SELECTED ANSWER
replied on September 22, 2021

Please make sure that your Web Client 10.4 has the latest fixes applied as they addressed some issues with PDF display. If the issue still persists, open a case wtih Tech Support and attach the PDF.

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Replies

replied on September 21, 2021

What version of the web client are we talking about here?

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replied on September 21, 2021

Hi @Miruna Babatie,

I've tested on version 10.3 & 10.4 from different machine, both result the same.

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SELECTED ANSWER
replied on September 22, 2021

Please make sure that your Web Client 10.4 has the latest fixes applied as they addressed some issues with PDF display. If the issue still persists, open a case wtih Tech Support and attach the PDF.

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replied on September 22, 2021

Just a quick update, problem is still persists and I'll open a case pertaining to this issues, thanks for your assistance.

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