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Question

Question

Unable to Recreate the LFSNU.db

asked on August 25, 2021 Show version history

Hi all,

At a customer site, if the lfsnu.db file is removed from the Server folder, LF services won't restart and the file isn't recreated. The event log says something like "the named user license account database could not be opened." 

The LF service account had local admin rights and full control to the Server folder, including ownership.

I've not been able to find any problems yet. I created a repository user, assigned a windows account to it, and logged in with Windows Auth, and created documents. Next, I restarted the service and was still able to log into with the repo user and create documents. 

I've not found a way to break the system.  However, if the lfsnu.db file becomes corrupted, I'll need to restore a backup.

Has anyone seen this before? Any ideas of a resolution? I've asked the customer if they have any policies that might cause this behaviour and if they could disable UAC temporarily. They don't believe there's a policy issue and refuse to disable UAC for now. I can't replicate the issue. 

They are using LF 9.1. 

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Answer

SELECTED ANSWER
replied on August 25, 2021

A support case was created. The issue in question is SCR 114153 and is fixed with https://support.laserfiche.com/kb/1013480/list-of-changes-for-laserfiche-9-1-1-service-pack-1

Regarding the EOL of Laserfiche 9, there are currently no plans of changing the date and providing an extension. If you have further questions, please reach out to your Laserfiche CSM.

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Replies

replied on August 25, 2021

I see that we fixed 2 bugs about recreating lfsnu.db in 9.2.

As a side note, I would like to remind you that support for Laserfiche 9 ends at the end of the year.

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replied on August 25, 2021

Hi Miruna,

On closer inspection, I see that I'm testing with 9.1.1.584 and the customer is using 9.1.1.486. Could you send me the release notes for 9.1.1.584 or make them available please? It might have been fixed in that SP.  

>As a side note...

I hear that a lot! The customer is working on an upgrade path to meet the current deadline. In the final months of 2019, v8.3 was given an extra year. What  are the chances of that happening to v9.

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SELECTED ANSWER
replied on August 25, 2021

A support case was created. The issue in question is SCR 114153 and is fixed with https://support.laserfiche.com/kb/1013480/list-of-changes-for-laserfiche-9-1-1-service-pack-1

Regarding the EOL of Laserfiche 9, there are currently no plans of changing the date and providing an extension. If you have further questions, please reach out to your Laserfiche CSM.

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replied on August 25, 2021

I think the chances are a lot lower than they were for v8...zero if Alex and I make the call, but, sadly wink, it's not ours.

9.1.1 is 7.5 years old, at least try getting on 9.2.1.

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replied on August 25, 2021 Show version history

I opened a support case to request 9.1.1.486 but with Alex's help, I was able to downgrade my test kit to 9.1.1.486 and recreate the customer's issue. Thanks both of you! :) 

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