The office extension is saying "Can't connect, make sure your server is version 10.4" when connecting to cloud now. Is the office extension still supported?
Is it at least the version specified in this KB article?
That article mentioned 10.4.2. How do they check the exact version they have installed, the user looked around and could not find a version number.
In any Office product that has the Laserfiche plug-in installed, go to the Laserfiche tab, click Help and then "About Laserfiche Office Integration". It will bring up a dialog that looks like this where you can check the version.
If it's a version higher than the one specified in that KB article, enable tracing from the same dialog, reproduce the issue, open a support case and attach the trace files.
Ok, it is version 10.4.2.297 so I will help the user get the trace files.
Got on a remote with the user, I guess the workstation was originally configured for an on-prem installation. They needed to click the little yellow icon at the top and select attach to bring up the prompt asking if they are a cloud user. It does work with cloud no problem, they just were not getting any prompt for it with what they thought was a new installation.