Hi Chris,

My understanding is that this is a deliberate design decision. It's fairly computationally expensive for the Laserfiche Document Preview Service (LDPS) to generate SVGs for Office documents, and they consume disk space on the web client server. For these reasons, it doesn't generate the SVG previews without an explicit indication of viewing intent, indicated either by the user actually opening the document or clicking "Show Preview".

I'll pass this feedback along to the team though. Perhaps we could have a config toggle for preview pane behavior. I'm not sure how much effort changes to that effect would be so I can't make any promises.

Edit: We noticed that web client doesn't display the SVG previews even if they're already in the LDPS cache. The overhead of generating and storing the images has already been incurred in that scenario, so it would seem to make sense to show them. Web client might not have an easy way of checking if LDPS has a document cached already though.

Cheers,
Sam