Question

Task Reminder Emails Not Taking Into Account Team Filters

Forms Version 11

Updated July 26, 2021

asked on July 23, 2021

In Forms I have a user task that is set to a team and then a filter is applied. I also set up a reminder notification for the task. Today a reminder email went out to the entire team instead of the ones from the filter. Does the reminder notification not take into account the filter applied?

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Answer

SELECTED ANSWER

replied on July 26, 2021

When reminder is configured to send email to 'Task Participants', it is expected to take team filter into account. It will find current task assignees firstly, then send out the email.

I still could not reproduce the issue. You may open up support ticket if further investigation is needed.

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Replies

replied on July 25, 2021

Hi Blake,

The reminder is configured to send email to 'Task participants', right? Has the user task assignment got changed after its creation when user task reminder is sent out?

I set up a similar user task reminder but didn't reproduce the described issue.

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replied on July 26, 2021

Yes, the reminder is configured to send an email to "Task Participants" and the checkbox labeled "When a team is a recipient, include team managers and administrators" is checked.

The task is still assigned to the 3 people that come back from the filter, no one has assigned the task to themselves yet.

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SELECTED ANSWER

replied on July 26, 2021

When reminder is configured to send email to 'Task Participants', it is expected to take team filter into account. It will find current task assignees firstly, then send out the email.

I still could not reproduce the issue. You may open up support ticket if further investigation is needed.

2 0

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Task Reminder Emails Not Taking Into Account Team Filters

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