Disappearing Custom Web Site

asked on July 21, 2021 • Show version history

Hi there,

I have an odd one. A customer has an issue that I am unable to reproduce.

Here's the issue:

They have Audit Trail 10.3installed to a custom web site "Laserfiche Web Site." This site has both ports 80 and 443 bound to it. All is working fine.
Then they run their MSI scripts to upgrade to 10.4. Audit Trail does upgrade but places itself in Default Web Site.
Next the customer manually moves the Audit Trail apps to Laserfiche Web Site and everything tests fine.
A few minutes later the Laserfiche Web Site, along with the Audit Trail apps disappears.

The issues doesn't seem to be linked to the ID for the site. And it doesn't happen on all servers (they should all be running under the same domain policy)

I'm not convinced this is an LF issue but since I can't reproduce it, I can't know for sure. Any ideas would be greatly appreciated!

I'll raise a support ticket if no one can assist but I think this might be one someone in the community could help with :)

-Ben

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replied on July 22, 2021

What else is installed on the server running IIS?

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View 3 previous replies

replied on July 22, 2021

LF Web Admin is running on the IIS instance on the server.

I noticed in some forums Sharepoint would cause this behaviour. Were you thinking about that or just asking in general?

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replied on July 22, 2021

I wasn't specifically thinking of Sharepoint, but I have heard of other pieces of software on servers that will occasionally scan for other applications and remove them. Office Online Server is one such application that will do that.

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replied on July 22, 2021

Curious, no?

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replied on July 22, 2021

I know the Office Online Server help documentation tells you that it will remove other applications that it finds on the same server. I haven't looked at SharePoint documentation lately to know if it has the same language.

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replied on July 22, 2021 • Show version history

Any particular reason they're running the Laserfiche web apps on a custom IIS site instead of the default one? In my experience 9 times out of 10 that's way more headache than it's worth.

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replied on July 22, 2021

Hi Samuel,

It's part of their security policy, devised by their info sec team.

-Ben

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