Hello,

Something I'd like to see is the ability to set a Timer Catch event on a User Task based not just on the start date, but when the task is actually assigned to a user.

We often have users who go into their team tasks and assign a bunch of work to themselves for the day, or get tasks assigned by a supervisor.

However, what happens is that users will forget to check their inbox because they gravitate toward new and high priority tasks causing those items to sit.

Alternatively, if/when someone is out sick or goes on leave, whatever they had in their inbox will just sit until someone goes looking for it as well.

What I'd like to have is the ability to set a timer event based on when the task is last Assigned, preferably to an individual user, so if it sits too long it can be sent back to the team automatically.

As it is now, if I set a 5 day timer and a user assigns it to themselves on day 5, then it would be triggered right after, but what I want is a timer that resets anytime it is assigned or reassigned.

That way I can set a time limit to avoid situations where something is assigned to a person and just idling in their inbox. Although there are ways to manually identify such situations an automated option would be fantastic.

Optionally, it would also be great if there was a way to distinguish between assigned and unassigned (assigned to a Team). I wouldn't necessarily need the timer to run at all if the task is assigned to a Team, only when it's assigned to an individual user.