You are viewing limited content. For full access, please sign in.

Question

Question

LF Windows Client: user gets a "downloading" message box when paging through a document.

Laserfiche
Updated July 1, 2021
asked on July 1, 2021 • Show version history

The document is about 13mb in size, so not very large.  The user has restarted her computer, but when she opens this document and pages through it, she gets a downloading progress bar that takes several seconds for each page that she pages to.  Is this normal or is there a setting that needs to be changed somewhere? Note; this does NOT happen on my computer when I'm paging through the same document.

Also, when opening a document in a web client using either Chrome or Edge she gets a blank preview tab in her browser when trying to print.

 

0 0

Replies

replied on July 1, 2021

It sounds like a proxy or firewall might be interfering, causing the requests to take longer than normal.

0 0
replied on July 1, 2021 • Show version history

Would that cause the "downloading" message in the Windows client as well as the blank print preview page in the browser? So far this is only happening to one user and my testing on my own computer cannot reproduce the issue.

0 0
replied on July 1, 2021

Yes, the "downloading" message shows up when a retrieval takes more than 2 seconds. For the browser issue, try looking in the developer tools console (open with F12) for error messages.

0 0
replied on July 1, 2021

There isn't a "developer tools console" that I could find.  However, I got screen shots as follows:

 

and this one from the Console section:

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...