Question

Secondary repositories - DS Users without Manage Trustees Privilege are ready only users

Laserfiche

Updated July 1, 2021

asked on June 24, 2021

We had a client add 2 secondary repositories to their server, in these repositories Repository Users can access the system in full, but all Full Licensed Directory Server Users are read-only users unless they have the Manage Trustee privilege added to their account.

We found this through brute force changing individual settings until locking down the exact one that would free their read-only restriction.

Why do DS users need this privilege to write to secondary repositories?

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Answer

APPROVED ANSWER

replied on June 28, 2021

Please open a support case so we can double-check settings.

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Replies

replied on June 25, 2021

My guess is the checkbox for "only allow read-only access". If a user is a member of any groups with this box, they'll only have read-only access.

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replied on June 28, 2021

Well we spent an hour making sure this is not the case. The order I check is to see if the user is read only, then to see if any groups they are a member of are read only, then to see if they have a participant license.

Then we created a new directory server users off domain without adding to any groups and they were also read only.

So it appears if you create additional repositories, all users are read only regardless of this checkbox being checked.

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APPROVED ANSWER

replied on June 28, 2021

Please open a support case so we can double-check settings.

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replied on June 28, 2021

It sounds like the users do not have a license, or the license is not being read by the Laserfiche Server.

I recommend checking (1) that the users are are properly licensed in LFDS then (2) whether the repository registers the users as having a license. You can add a user individually to the repository administration console to check.

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replied on June 28, 2021

There is a column in the users view, which shows license type of Full

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replied on June 28, 2021

It does sound like your best bet is to troubleshoot with support. This is not the expected behavior, nor is it a known issue --- and it sounds like a common setup.

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replied on June 29, 2021

What does Administration Console say for allowed repositories? Avante only allows one repository.

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replied on July 1, 2021

It looks the same as yours, 1000 maximum repositories.

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replied on July 1, 2021

That's odd, I have 10+ repositories on a server and everything works as expected

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Secondary repositories - DS Users without Manage Trustees Privilege are ready only users

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