I contacted Laserfiche support and there is only one way to access someone else's draft. To ask them for the windows password. We will not do this as VAR, because it opens up security vulnerabilities to ask a user for their personal password, no matter who it is you should never give you windows password to anyone. Even IT should not be asking users for their password. There needs to be a way to access someone's draft without asking for passwords so I can determine why they can not submit the form. Creating a new test submission works because the information I enter in a test is not the same as the information they are entering.

I jumped on their computer remotely to make sure it was not user error, the submit button is broken for some reason and I need to find out why. Already tried remove all script to ensure no required fields are hidden.