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Question

Exchange web service with two factor authentication

Workflow

Updated June 23, 2021

asked on June 23, 2021

We have 2 factor authentication turned on on our exchange server. Can I still set this up in Workflow and if so how? I keep getting this error:

"Unable to connect to Exchange service: This account is locked. Visit https://outlook.office365.com/owa/{mydomain} to unlock it."

My account isn't locked.

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Replies

replied on June 23, 2021

Hi Katie,

I did a bit of research and found that Microsoft's documentation on How to set up an application to send email using Microsoft 365 or Office 365 indicates that "Option 1" SMTP client auth, what they recommend for SMTP email configuration with applications like Workflow, is not compatible with MFA.

Their "Option 3", configuring a connector to send mail using an Office 365 SMTP relay, is compatible with MFA but they advise it's "more difficult to implement than the others".

Hope this info helps.

-Sam

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Asked June 23, 2021
Updated June 23, 2021
193 views