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Question

PDF.js v2.2.228 (build: d7afb74a) Message: Failed to fetch

WebLink Web Client
Updated June 23, 2021
asked on June 23, 2021

I have a user that is contracted with one of our clients. When they VPN into their system and login into web link to search for PDF Documents they receive the following error message PDF.js v2.2.228 (build: d7afb74a) Message: Failed to fetch. We tried unchecking the save PDF in the configuration but that did not resolve the issue and when the user logs out the VPN and logs back in it reverts to the old settings.

 

I am just wondering if anyone has ran into this issue before. Any and all advise would be helpful.

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replied on June 23, 2021

If you open the browser's developer's tools window (F12), you should be able to get details about the failing network call. You'll probably need to work with the IT staff to update their network configuration to allow the call.

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