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Question

Question

Forms-Duplicate Forms Reports

asked on June 22, 2021

Hello,

We have a customer with the following scenario:

We have created some Forms reports and have also created corresponding report schedules.

We are finding that users are receiving two copies of the emails with Forms report information.

The have two Forms Server installs (Internal/DMZ).  I believe the Forms Routing service is running on both servers.

If both services are running would this cause two emails to be sent for the one report?

Appreciate the feedback,

Jeff Curtis

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Answer

SELECTED ANSWER
replied on June 23, 2021

Hi Jeff,

Yes, if there are 2 Forms routing services running then there will be 2 scheduled reports email. Please advise to disable Forms routing service in DMZ according to whitepaper https://support.laserfiche.com/resources/3481/hosting-laserfiche-forms-10-in-a-perimeter-network-dmz

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Replies

replied on June 24, 2021

Thanks Ziyan!

Customer is scheduling a time to disable Forms Routing service on DMZ Forms server.

Jeff Curtis

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