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Question

Question

Generate searchable text is gray

asked on June 11, 2021 Show version history

We have a user who needs to add searchable text to a document that resides in the repository.  But when he right-clicks on the document in the Windows client, the "Generate Searchable Text" option is grayed-out.

I have tried granting every available access right and feature right to the user, but still this option is gray.  An image of the current permissions is attached.  Note that when the exact same permissions are granted to another user, "Generate Searchable Text" is available for that user.

Is there something else I need to check?  How about profile "attributes"?

Thanks!

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Answer

SELECTED ANSWER
replied on June 14, 2021

Below are some steps to go through to see what the potential issue is:


The feature right that controls OCR permissions is Process

 

When the user goes into Tools > Options > Generate Text what options do they have in the OCR engine drop-down list?

If nothing appears here, the OCR engine might need to be installed/reinstalled.

You can also check if OCR is installed by going to Apps & features in Windows Settings and searching for "ocr":

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