This works in on-prem out of the box, but not sure how to enable it for Cloud.
In the Business Process User Task, you need to make sure the "Email users when this task is assigned" is checked.
Then when you reassign work you'll get an email including the comment:
I tried enabling this which did send me an initial email as well, but I still do not get any email when I re-assign the task to myself at a later time.
That's weird. I did some reassigning between a test user and myself twice again (on the same process instance) and got email updates. I even tested without leaving a comment to see if that had any effect. Received two email notifications:
I also checked the test account email address as well and got the notifications:
If you enabled the "Email users when this task is assigned" option when instances were in progress, did you update all of them?
Also, could it be sending it to your junk email by any chance?
If there are other User Tasks in the business process, you should make sure they have the "Email users when this task is assigned" option enabled, just incase you progressed the business process and then reassigned it.
Ok I just tested again and got the re-assigned email, but I still never got the one from before.
I have a record for re-assigning in the history under monitor, which was after I received the initial assigned email. It must have just not sent the test I tried earlier after enabling email of the initial task assignment.
I don't think I use any junk email options, everything always comes through.
So the solution is that we need to enable email users when the task is assigned (even though this client doesn't want to be emailed when the task is assigned, since they are assigning the task to the initiator first, this way they can use the picker on the upper right to pick the user account to assign it to.)
We've added this additional feature in self-hosted, but it hasn't made it to cloud yet. You can decide to email users when this task is assigned, reassigned, or both.
If your use case is assigning to the initiator so they can use the reassignment dialog to pick the user, could you do this on the message start event form and then use the variable to assign the next user task?
That would be even better and more clear for the users, but how do I add the user picker to the message start form?
Unfortunately you can't tap directly into your ACS user list there, but you could pull a list of users from a lookup table and assign based on that.
We sometimes do this with on-prem, but with Cloud we have no access to the Forms database.