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Question

Question

Forms Email Task - Message Body Auto Formatting Bug

asked on June 7, 2021 Show version history

Hello all,

I have set up an email service task in Forms and am having trouble with how the email gets displayed after it is sent out.

For example, after the email is sent, it should look like the white image(copied from laserfiche onto a text editor). However, it does not. Instead it automatically gets formatted to look like the dark image(which is in MS Outlook). Random line breaks are inserted.

I have edited the message body within the service task pane inside the process diagram to remove any extra line breaks that weren't obvious with no luck.

I've used alot of email service tasks before and recipients have received them in Outlook fine. This formatting bug seems to have started happening to me last week.

Any and all feedback is appreciated.
Thank you.

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Answer

SELECTED ANSWER
replied on June 23, 2021 Show version history

Thank you for responding.

I did check the html tab but didnt find any rogue <br> tags.
To fix the issue I would:

  1. Copy the text from the LF email task over to MS Word.
  2. Edit the text there to remove the incorrect formatting.
  3. Copy and paste it back to the LF email task.

This would then look weird inside LF but would look fine to the email recipients (Outlook) when sent out.

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Replies

replied on June 7, 2021

Can you go into the email service task configuration, open the body and go to the HTML tab and paste what you see? It's possible there's some other HTML affecting the email. 

Are the line breaks always in the same place? Or are they random?

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SELECTED ANSWER
replied on June 23, 2021 Show version history

Thank you for responding.

I did check the html tab but didnt find any rogue <br> tags.
To fix the issue I would:

  1. Copy the text from the LF email task over to MS Word.
  2. Edit the text there to remove the incorrect formatting.
  3. Copy and paste it back to the LF email task.

This would then look weird inside LF but would look fine to the email recipients (Outlook) when sent out.

0 0
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