You are viewing limited content. For full access, please sign in.

Question

Question

Is there any way to activate SupportUser without the Administrator?

asked on June 4

We have a cloud customer who's repository admin is out for familial/covid reasons and there is a user who can't get into the repository. As their SP,  I can't get in and activate myself as SupportUser to reset this person's password. 

Is there anything we can do to get this guy up and running? 

0 0

Answer

APPROVED ANSWER
replied on June 7

If you contact your regional or customer success manager they'll walk you through the verification we'd need to do before granting access to the account.

1 0

Replies

You are not allowed to reply in this post.
You are not allowed to follow up in this post.

Sign in to reply to this post.