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Is there any way to activate SupportUser without the Administrator?

asked on June 4

We have a cloud customer who's repository admin is out for familial/covid reasons and there is a user who can't get into the repository. As their SP,  I can't get in and activate myself as SupportUser to reset this person's password. 

Is there anything we can do to get this guy up and running? 

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replied on June 7

If you contact your regional or customer success manager they'll walk you through the verification we'd need to do before granting access to the account.

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