Hello,

I inherited a repository when someone retired. I'm not sure how the folder structure was setup or what changed from the time it was setup and now but I am running into the same issue over and over. I get an error message when trying to create a folder or a Record Series within a departments folder structure.

Current folder structure that is working and departments are familiar with:

My question is how should I address this problem? We have several forms for each department that save to the process folder. Once there the documents are picked up by a workflow and moved around. The error happens when I tell the workflow to move the document to 2 EOFY + 2 years and create it if it does not exist. I tried to create a new Record Series named Retention Folders but it won't let me because that structure has Record Series and folders. 

We are running version 10.2 and we have 54 department folder structures setup like this. In some of the record series we have working folders that work in conjunction with human interaction and workflows. We have several hundred forms that utilize this setup as well. 

Like I said this system was setup between our previous administrator and our vendor. 

Has anyone addressed this issue in the past and is there a work around so we aren't holding production up? Thanks!