When submitting any form or user task, the submission screen shows plain text html instead of the submission message

replied on June 1, 2021

Could you open a support case so we can investigate further?

Does the user task submission go through? Are you using classic forms or the new layout designer? If classic, is there any custom JS on the form?

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replied on June 1, 2021 • Show version history

I have no direct link to support. Our third party vendor claims it's a known issue but I've seen no documentation saying so.

The user task usually completes, although if the process is set up to allow the user to start the next task if it's the same user, it does not continue.

I use the classic form designer as it has more functionality.

There is currently no difference if there is JS or not, both seem to have the same problem, but the form for the shown user task has none.

Edit: I've sent an email to our third party vendor asking to create a ticket for us.

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replied on June 1, 2021

This is not a known issue. We have seen this submission failure happen before, and generally it is an issue with custom JS on the form. We would need the form and more investigation before confirming.

That's an interesting detail about it only failing if you select the option for "load next task if it's assigned to the same person". Does it ever work correctly with that option checked?

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replied on June 1, 2021

For this use case we would only see such an occurrence on first form submission in which it would then have that department head directly approve the form they just submitted.

I've seen it work before but since the last cloud update it hasn't. I'm talking with our third party team and they're claiming it may be just this form and JS like you are suggesting. After some testing it seems only this form process is having this error. The only code alteration to this process is CSS:

/*Displays two fields per line*/
.TwoPerLine {display: inline-block; width:47%;}
.TwoPerLine .cf-medium {width:97%;}
/*Displays two fields per line*/
.ThreePerLine {display: inline-block; width:30%;}
.ThreePerLine .cf-medium {width:97%;}

But this kind of field manipulation shouldn't cause a submission message error...

Without being able to directly show you the process I understand it's difficult to be able to accurately depict what's going on. With the given information and keeping in mind I'm talking with our third party support team, are there any suggestions you have going forward?

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SELECTED ANSWER

replied on June 1, 2021

It's most likely something specific about this form, and that CSS doesn't look like the culprit. I would suggest opening a case with the instance ID so we can check error logs to further troubleshoot what aspect of the form was causing this issue, as well as the process xml so we can see if we can reproduce internally.

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replied on June 2, 2021

We are actively investigating this issue, we've seen other occurrences of it.

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When submitting any form or user task, the submission screen shows plain text html instead of the submission message

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