Question

Bad Email is provided in Forms process, and starts sending multiple emails while suspended.

Forms

Updated April 15, 2022

asked on April 20, 2021

I've run into this two times now, where a forms process is provided a bad email and then proceeds to show as suspended but sends many many copies of the email so any poor soul cc'd on the email gets their inbox crushed mercilessly.

The process shows as suspended so I haven't been able to figure out why it is still sending emails.

Is there a way to avoid this happening when an employee enters an invalid email address?

Is this related to us using an offsite email service, with an on-prem Forms server?

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Replies

replied on April 21, 2021 • Show version history

Hi Levi,

We've got internal report on similar issue and we are still investigating it.

Could you share the full error log when the email service task got suspended so that we can confirm whether it is same issue or not?

Thanks,

Ziyan

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replied on April 22, 2021

Sure, here are the two error logs from forms.

Thanks,

Levi

Error Shared Leave Request on 4-14-2021.txt (1.5 KB)

| Download

Error Shared Leave Request on 4-20-2021.txt (1.52 KB)

| Download

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replied on April 25, 2021 • Show version history

This should be same issue with identified bug. The issue is that Forms tries to automatically retry the email service task when error, while e-mail is sent out regardless of the error. The bug fix will be available in next release.

A workaround in Forms is to disable auto retry for suspended step by setting 'AutoRetry' to 'false' in Forms database cf_options table. While disabling the auto retry will affecting all suspended steps. Admin need to retry step/instance manually from monitor page if necessary.

On the other hand, you can check whether the error can be bypassed, or prevent sending when such error happens on email server.

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replied on April 22, 2021

Sorry, I forgot the Forms version.

Laserfiche Forms Professional Version 10.4.5.282

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replied on April 15, 2022

This issue has been fixed with Forms 11 Update 1(11.0.2106.10331).

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Bad Email is provided in Forms process, and starts sending multiple emails while suspended.

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