all users no longer able to check out documents

replied on April 15, 2021 • Show version history

Are the document Laserfiche image documents or electronic documents? The Check Out/In is only available for electronic documents.

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replied on April 16, 2021

such as .pdfs? We have tried with text files, .pdfs, several different documents

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replied on April 16, 2021

PDF, docx, xlsx, or any document that shows its native icon in the repository would be an electronic document and should be able to be checked out. Image or text documents that show up with the standard Laserfiche document icon in the repository are not considered electronic documents and are not able to be checked out.

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replied on May 12, 2021

Thanks so much I think the reason this started occurring is that they started using LF snapshot. I cannot seem to find a setting for snapshot to generate a pdf so they are able to checkout the documents and work on it. the only formats it is giving me for snapshot is :

any ideas around this?

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replied on May 17, 2021

I'm not sure about Snapshot settings. But Snapshot fundamentally produces images, so any pdf produced by this process would just contains pictures. This type of pdf is much less useful to work with than the original document, even if it is technically editable.

If users are going to be editing the document they should leave it in its native format and not Snapshotted. What problem were they trying to solve with Snapshot?

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replied on May 20, 2021

Trying to save direct to LF was our issue, and a lot of users did not want to print as pdf then drag and drop in

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all users no longer able to check out documents

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