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Question

Laserfiche Cloud: How do I unlock a file

Laserfiche Cloud
Updated May 3, 2021
asked on April 15, 2021 • Show version history

in a sub folder I have opened a document and want to add data to a field in a template.  There is a lock symbol on the folder in front of the Document Name.  

Each time I entry the data into the field and click on Save I see this message:

 

 

 

If anyone knows why the document was locked and how to unlock, I would appreciate it.  Knowingly, I do not know how the document was locked.

Tim

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Replies

replied on April 15, 2021 • Show version history

If you select the document, the Details pain will tell you which user has it locked. That user needs to complete or undo their changes to it. Alterantively, an administrator can go to the management interface and remove the lock from within the Activites tab.

(Also, there is a phone number visible in your screenshot. You may want to remove it.)

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View 2 previous replies
replied on April 15, 2021

I've done a little more digging in our logs, and it looks like something went wrong with your current session. Can you try logging out and back in and see if that helps? We'll continue to investigate the problem.

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replied on April 16, 2021

Hi Brian,  I tried what you suggested yesterday going to the Details pane and did not find any way to unlock the document.  I closed out of LF a couple of times and the problem went away.  My guess is that I had multiple windows open of the same document at the same time and was trying to add the account number to the second document copy causing the lock.

 

Today, right now, I am experiencing a very slow access to LF cloud again when I am attempting to change the name of a document.  I receive a unknown error that will not let me change the name.

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replied on April 16, 2021

Thanks for letting me know I had a phone number in the background of the screenshot.  I have removed it. 

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replied on April 20, 2021

I was a little unclear - the Details pane will show you which user has it locked, but doesn't offer a way to unlock it. I said that before I looked more closely at your situation, where it doesn't look like you have another active user. So that information may be useful in other scenarios (like you don't know which coworker is editing the file), but in your case that's not what is going on.

We're continuing to investigate the root cause of this.

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replied on May 3, 2021

We deployed a fix last week that seems to have resolved the underlying cause of this issue. Thanks for reporting this.

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