Question

Workflow Designer - Root Element is missing (Manage Workflow Connection Profiles)

Workflow

Updated January 5, 2022

asked on April 14, 2021

I am receiving the attached error message when opening a new workflow and attempting to add a connection profile. This seems to be an issue after updating to version 11 but now even when rolling back the issue persists. Any ideas would be great appreciated thank you.

Screenshot 2021-04-14 125640.png (25.5 KB)

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Replies

replied on January 5, 2022

The issue turned out to be with the XML file that stores the connection profiles on the local machine. The file was currently blank so Workflow couldn't read from it.

The resolution was to remove the file at %AppData%\Laserfiche\WF\Profiles\ConnectionProfiles.xml then re-add the connection profiles using the Workflow Designer, which will re-generate the file.

If trying this be sure to make a backup of the existing XML file first.

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replied on April 14, 2021

Can you click on the Help button and choose Copy Diagnostic Data then paste the error here?

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replied on December 16, 2021

Hi Miruna,

We are still experiencing this issue, I have pasted the diagnostic data below.

Root element is missing.
---Stack Trace---

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlReader.ReadToFollowing(String name)
   at Laserfiche.Connection.ConnectionProfileManager.ReadProfiles(String fullfilepath, IList`1 list)
   at Laserfiche.Connection.ConnectionProfileManager.ReadUserProfiles()
   at Laserfiche.Workflow.UI.WorkflowProfileManager.RefreshProfiles()

***

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Workflow Designer - Root Element is missing (Manage Workflow Connection Profiles)

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