Question

DocuSign Connect - Not licensed for DocuSign integration. (9179)

Web Client Laserfiche

Updated January 30, 2023

asked on April 14, 2021

Hi,

We are using DocuSign to sign our documents, currently we have a workflow polling every few mins, but we are looking at using DocuSign Connect instead which comes with the installation files of RIO.

I have followed these steps in this link DocuSign Connect Settings (laserfiche.com)

It seems like it is working since I can see the information in the event viewer, but I am getting the following error. Import Failed. Failed Envelope Information: Sender Name: Gert Bester. Recipient UserNames: Gert Bester. Document List: DocuSign Test.docx. Not licensed for DocuSign integration. (9179)

Just want to check if this is a Laserfiche or DocuSign error.

Kind Regards,

Gert

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Answer

SELECTED ANSWER

replied on April 15, 2021

DocuSign is an add-on for Rio. I'm not seeing it on your list of purchased products. Your solution provider should be able to help you with acquiring it.

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replied on January 30, 2023

Is a DocuSign add-on license required for using the 'web import services' aspect of the DocuSign integration (auto importing completed e-sig. docs)?

In other words, is the added license and associated fee required in the following scenario.

Customer has no desire to 'fully integrate' (does not want to initiate signatures from Laserfiche side).
Customer would only like to have finalized DocuSign documents flow into their repository as a final step in the completed flow.

Thank you for any clarity that you can provide!

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replied on January 30, 2023

The licensed DocuSign integration consists of both pieces of functionality; using only one or the other part of it still requires the license.

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DocuSign Connect - Not licensed for DocuSign integration. (9179)

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