Laserfiche pages not available in pdf document with LF pages in LF10 client

asked on April 13, 2021

Some users cannot see Laserfiche pages for a pdf saved to Laserfiche even though the pages have been created. The view options are greyed out, and view / panes / restore default layout still doesn't activate the thumbnails. The document view is via the PDF viewer even though they choose open pages. In their options / view, they have 'open with... Laserfiche Document viewer' for pdf documents.

The only way they can see the Laserfiche pages is by deleting the electronic file, then when they open the pages, they are available as thumbnails / page view as required.

This only affects some users (I can't reproduce the issue) and I can't see what settings they have different to mine. Any ideas what might be causing this?

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replied on April 16, 2021

John,

I would suggest removing the attributes from one of the affected users and seeing if this persists.

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replied on April 20, 2021

Hi Frank, thanks for the reply. What attributes are you referring to? Do you mean in the admin console, not via their settings?

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replied on April 20, 2021

That's correct. I would remove their attributes from within the admin console. If you select "properties" on the user, then navigate to the "attributes" tab you can highlight and remove all of their attributes. Make sure to select the system ones as well just to be sure. You can export them beforehand so they can be restored if the issue persists anyway.

Most of their settings are stored within those attributes, except for a few local scanning settings.

If you're noticing an issue for only select users, I would try it on one of them and see if they are suddenly no longer having the issue.

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Laserfiche pages not available in pdf document with LF pages in LF10 client

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