I've been unable to get Import Agent to monitor a network folder. There are no new events in the log viewer.
Here are some pertinent facts
- I'm running IA version 10.4.0.170. I specified the network location with "\\servername\folder" syntax, not with a mapped drive letter
- I have successfully imported from network locations in the past.
- I restarted the service multiple times.
- I restarted the server once.
- I changed the profile to use my own admin account to make sure it had the permissions it needed.
- I tried changing the schedule so that instead of importing continuously, it was scheduled to start importing at a time about 2 minutes in the future.
- With all the above experimentation, IA never deleted the files from the monitored folder (as I had configured it to do) and it never created files in Laserfiche. It also never logged any error events.
- I made a copy of the profile that didn't work. I told that copied profile to import from a folder on the C: drive of the server hosting IA. That profile works.
Questions:
- Is there anything I should check that I might have forgotten?
- Are there any known defects in IA 10.4.0.170 that would produce this kind of behavior?
- If so, are there any fixes or workarounds for the problem?