Question

Sending document through e-mail

Laserfiche

Updated August 29, 2024

asked on April 9, 2021

when in Laserfiche, does anyone know how to send a document (PDF or Word, etc.) through e-mail?

I select the document, right click to select 'Email' , and then the 'Email Basket' window appears.

I enter the e-mail address in the To field and click send but it tells me "Error - Unable to connect to the remote server".

I have also tried just selecting the "Use email client to manually send the message" and click send and it tells me the Email was successfully sent but when you select this option it doesn't actually let you put in an e-mail address so I have no idea who the e-mail is being sent to???

I am running version 10.4

Thank you!

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Replies

replied on April 9, 2021

Hi Tara,

What is your default mail client set to on the workstation? Does the same thing happen for all users or just this one?

Cheers!

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replied on April 9, 2021

Hi Chris, Yes, the same thing is happening to multiple uses.

My default mail client on the workstation is Outlook.

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replied on April 9, 2021

I've just spoken to my IT team and they're saying it is likely that the e-mail server not set up to allow this activity. This may not be something that is not out of box from Laserfiche - which I was not aware of.

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View 2 previous replies

replied on April 9, 2021

Hey Tara,

Ah ok. I'd check the web client configuration here:-

Trying to send an email from the web client without this configured shows me the following error:-

So it sounds like the mail server might be incorrectly configured there.

Ticking the box

Opens the email in Outlook for me the same as the thick client, and sends fine.

Hope this helps!

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replied on April 9, 2021

thanks so much for taking the time! Much appreciated.

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replied on August 29, 2024

Hi Chris.
When I share a document on my side it downloads the .eml or .msg file instead of opening outlook.

How did you get yours to open in outlook?

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replied on August 29, 2024

Hi David,

We had this exact issue, and opened an LF support case 238930, but never got the bottom of it, the user just switched to the desktop client to workaround the issue.

I suggest you open an LF support case, quoting this as a similar case. If you do find a resolution, please come back here and let us know!

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replied on August 29, 2024

Thank you Chris.

Will do.

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Sending document through e-mail

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