asked on April 4, 2021

Hello,

We have a network password policy that users have to change their passwords after 60 days.  When the user changes their password they are unable to open up their Laserfiche.    They receive the following error.

Error Code: 9010

Error Message: The user account name or password is incorrect. [9010]

 

------------ Technical Details: ------------

 

LFSO:

    Call Stack: (Exception)

        ProcessResponseHeaders

        InternalDoLogin

        LFSession::Login

        CLFConnection::Create

    Additional Details:

        HRESULT: 0xc0042332 (ProcessResponseHeaders, LFSession.cpp:4898)

         (LFSO/10.2.1.388)

LF.exe (10.2.1.998):

    Call Stack: (Exception)

        CLoginDialog::AttemptLogin

        CLoginDialog::LoginToServer

        CLoginView::LoginHandler

    Call Stack: (Current)

        CLoginDialog::LoginToServer

        CLoginView::LoginHandler

    Additional Details:

        Exception: 0x80042332 [9010] (The user login or password is incorrect.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:796)

    Call History:

        CLFClientAutomation::ExecuteAutomationCommand (GetWindows)

        CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo)

        CLoginView::LoginHandler

         CLoginDialog::LoginToServer

          GetOptionString ([LaserficheSettings]AdminNoPassword)

          CLoginDialog::AttemptLogin

           GetOptionString ([Settings]CheckServerVersion)

CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)

 

We are running Laserfiche Rio Server 10.2.1.953

Users are Windows Authenticated users that are setup in the Laserfiche Directory Server 10.0.0.270

 

Thank you,

 

Jennifer

The only way to fix it is to restart the Laserfiche server.  Can someone please let us know how to fix this.

 

 

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