Question

Forms-Groups for Submitter Role added to Forms Process unable to start Process

Forms

Updated April 19, 2021

asked on April 2, 2021

Hello,

We have a customer who has AD Groups Synced in Forms. When the Process Admin tries to add these Groups as Submitters to a Forms Process, the users in this Group are unable to start the Process.

If the users are added individually as Submitters they are able to start the process.

Customer is LF United so I am posting here to see if this a limitation with United, as this is not being done through LFDS.

Appreciate the feedback,

Jeff Curtis

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Answer

SELECTED ANSWER

replied on April 19, 2021

Thanks Ziyan,

We resolved the issue by doing the following:

Remove the AD Groups
Restart the Laserfiche Forms Routing Service
Recycle the Forms AppPool
Add one of the AD Groups back in and see if the process works

Thanks,

Jeff

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Replies

replied on April 8, 2021

Hi Jeff,

Which version of Forms is being used? Does it happen to all AD groups?

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View 5 previous replies

replied on April 9, 2021

Hello Ziyan,

Customer is on Version 10.4.1.164

It happens to any AD group that they have added.

Thanks,
Jeff Curtis

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replied on April 13, 2021

Hi Jeff,

It works in my test environment. If you need further help, could you open up support case and provide more information?

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replied on April 13, 2021

Hello Ziyan,

Just to check, the type of LF (United) they are on does not matter correct?

Thanks,
Jeff Curtis

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replied on April 14, 2021

Yes, united license should not affect the access right inheritance in Forms

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replied on April 14, 2021

Thanks Ziyan,

Customer is on Forms 10.4.1.164.

Do you know if this could be a bug that was fixed in later releases of Forms 10.4.x?

Jeff Curtis

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replied on April 15, 2021

And it does happen to all AD Security Groups

Jeff Curtis

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replied on April 16, 2021

Hi Jeff,

I didn't find any access right bug with AD group and LFS in Forms 10.4.1. So I am not sure whether update to later releases of Forms 10.4.x will address this

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SELECTED ANSWER

replied on April 19, 2021

Thanks Ziyan,

We resolved the issue by doing the following:

Remove the AD Groups
Restart the Laserfiche Forms Routing Service
Recycle the Forms AppPool
Add one of the AD Groups back in and see if the process works

Thanks,

Jeff

1 0

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Forms-Groups for Submitter Role added to Forms Process unable to start Process

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