Save as Draft: No Authority Contact Admin

asked on March 24, 2021

We have one forms process that has given several users issues when they are attempting to save a form to draft that they have access to.

We have a LF group setup called "LF Supervisors" that has access to this particular form as a submitter. In the Laserfiche Forms Administration section under System Security, the "LF Supervisors" Group is set as a basic user.

They are able to start this from from the start process section and submit it. But anytime they select "save as draft" they receive the error message: No Authority Contact Admin - LF-10 and all of their work is lost because this did not create an instance.

Has anyone else experience this issue before?

We are on Laserfiche Forms Professional Version 10.3.1.690

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replied on March 31, 2021

The type of users are Forms authenticated participant

They are added directly into a Laserfiche Group Directly called Laserfiche Supervisors

this is not an AD group

Here is the error:

You are not authorized to perform this action. Contact your system administrator for more information. [LFF10-NoAuthorityContactAdmin]

Details:
URL: /Forms/CardPurchase
Error: NoAuthorityContactAdmin
Date: 3/30/2021 4:18:45 PM (Eastern Standard Time)
HTTP Status Code: 403
Business Process ID: 103
User: SHERIFF\lr61zm
IP: 172.25.106.163
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393
Business Process Name: Card Purchase Form

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: You are not authorized to perform this action. Contact your system administrator for more information. [LFF10-NoAuthorityContactAdmin]
at E_Forms.Controllers.FormController.CheckFriendlyName(String FriendlyName)
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3d()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.<BeginInvokeAction>b__1c()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)

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replied on April 1, 2021

Hi Haylee,

I search the error message and see some cases that people encountered same issue on Forms 10.3.1.690. The symptom is user's cookie is expired somehow after log in for a period of time, and regarded as no right when action. Could you confirm whether the issue always happen when on saving draft or intermittently after a while?

If it happens after a while, I suspect it is same root cause. Dev team has confirmed that this issue only happens in 10.3.1.690 and above 10.3.1 version, not happen in later versions(like 10.4.0). Is it possible for you to upgrade Forms to latest version?

Forms has also introduced new feature to recover form data when error happens, it will help when user encounter error when fill form/save draft.

Added the ability for end users to be able to recover a failed form submission when there is a back-end error.
(https://support.laserfiche.com/kb/1014169/list-of-changes-for-laserfiche-forms-10-4-4 )

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Save as Draft: No Authority Contact Admin

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