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Question

Lag with Folder Navigation / Folder contents - EXTREME SLOWNESS

Laserfiche
Updated June 25, 2021
asked on March 24, 2021 • Show version history

Navigating around folders is painfully slow, and when a folder is clicked, it takes a long time for the folder contents to show, even if there's only a few in there.

We are getting this complaint from multiple users, and I am experiencing it myself as well.

Any ideas?

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Replies

replied on March 25, 2021

Is this a self-hosted repository or a cloud one? Has this always been slow, or has it recently slowed down? Column selection is a factor, the more columns you have selected, the slower it will be. Does the problem occur even with a minimal set of columns?

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View 3 previous replies
replied on March 25, 2021 • Show version history

On premises, This is an issue only for a select few users, and it started on Tuesday. I know we applied Microsoft's March 9th patch this past Tuesday . . . could that be connected?

The number of columns selected hasn't changed, and they have the minimum number of columns selected that they need to perform their work

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replied on March 25, 2021

Are you running a maintenance plan on your SQL database (periodically rebuilding indexes and updating statistics)?

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replied on March 25, 2021

Yep, every night we're rebuilding and reorganizing indexes and updating statistics as part of our maintenance jobs.

If the indexes or statistics were not optimized, everyone would be feeling the effects of that, not just a couple of users.

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replied on March 25, 2021

I have noticed that when I add columns, it gets much, much slower. But these users need a lot of columns open to do their work. Are there any tips for how to reduce lag time given that we do in fact need a lot of columns to display?

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replied on March 25, 2021

Not all columns are the same either. If you have reference to volumes or physical stats such as disk size, those are a significantly slower to load as well. Your best bet would be to do some testing and see if it narrows down to a specific column.

 

There also was a Laserfiche bug awhile back that messed up columns and to get it working again you had to delete their column attributes from the user account in administration

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replied on March 25, 2021

All of the columns are metadata fields, none of which are large fields, but there are 13 columns. The contents of the folder absolutely will not load, it just spins and the "Not Responding"

I also tried each column one by one, and it doesn't seem to be caused by one column in particular. It only happens when they're all assigned at the same time.

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replied on June 25, 2021

Check the bandwidth between the Database server and the LF server. 

If your implementation has no dedicated SQLServer maybe another process is taking out resources.

Check the performance and resource monitor in the Windows Server where the LF server resides too.

 

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