Question

LFF2000

Laserfiche Forms

Updated April 27, 2021

asked on March 22, 2021

Hello. I would like to know. Why do Forms show me this error message?. I supose that I have a SMTP issue but I´m not sure. Can you give me options?

Unable to send an email. Please contact your system administrator. [LFF2000-EmailSubmissionFailure]

Details:

URL:

Error: EmailSubmissionFailure

Date: 3/17/2021 10:41:00 AM (Central Standard Time (Mexico))

HTTP Status Code: 400

Business Process ID: 209

Instance ID: 99266

Business Process Name: Expediente Único Digital 7 Capacitación

Stack Trace:

Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException

Message: Unable to send an email. Please contact your system administrator. [LFF2000-EmailSubmissionFailure]

at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em)

at Laserfiche.Forms.Routing.EmailService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)

at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)

Inner exception: System.Exception

Message: Email recipient was not provided. Email was not sent. (Tracking info: business process name: Expediente Único Digital 7 Capacitación, step name: Tarea de servicio, main instance ID: 99266, worker instance ID: 121584)

at WebCommonCtrls.EmailMessage.SelfChecking()

at WebCommonCtrls.EmailDeliver.DeliverEmail(EmailMessage em, Int32 retryCnt)

at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em)

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Replies

replied on March 22, 2021 • Show version history

Email recipient was not provided means:

A user task does not have a person assigned to it (since it doesn't track failure notification emails to assigned users with no email address)

An email activity does not have an email in the recipient/to field.

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replied on March 22, 2021

Hi Chad, thanks for support me.

Curiously the e-mail is just for notification and it is not to an user task, also my e-mail field gets the e.mail´s receiver information but when the process is in the "notification step by e-mail", it is suspended.

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replied on March 23, 2021

Are you entering an email address as a recipient in the email notification or a user account? It might be that the user account has no email setup on their account.

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replied on April 27, 2021

I get exactly the same error when Laserfiche Forms tries to pull an email address from LFDS to send an email to intiator. This seems to be an issue with new users created from their Shibboleth SSO. The first, second, or third time Forms tries to send email to a new user the Email task in forms will give this error; it's almost random. I'll get an alert of the suspended task, tell it to retry, and it will work the second time.

When I first discovered this error there were a large number of them piled up, and the retry would work for several email tasks, and then suspend for any more than that.

It's almost as if the first time Forms tries to get the email address of a newly self-licensed user LFDS will refuse to give the email address even though the first one or two email attempts to that person succeed.

The forms email tasks are attempting to send the email to the /initiator in all of these cases.

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LFF2000

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