Question

Form Uploads break the email???

Forms Laserfiche Cloud Business Processes

Updated January 5, 2022

asked on March 11, 2021

I have a customer that is trying to use the "attachment" option to email uploaded files as part of the business process. Whenever that option is used, emails will not send. I tested on our cloud system, and every time the attachment option is used (both in the email service task and when emailing for a user task), the emails fail to send and suspend the process.

On a whim, I then tested this in my on-prem Forms system (10.4.5.282) with the same results, whenever you use the attachments option the emails fail.

I'm almost positive I used this feature in the past, but have no idea what's going on. Has anyone else seen this or know of a fix? Thanks for any ideas, at a loss right now.

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Replies

replied on March 11, 2021

Have you tested it with other file types and smaller files? This could happen if the attachment is too large to email. We try to catch this via error, but we cannot pre-calculate the exact size of the email with all attachments and body text.

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replied on March 11, 2021

I had thought about that as well. Unfortunately, I'm just using a 163 KB pdf. so that doesn't seem to be the issue.

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replied on March 11, 2021

What error message did you get when the email service task is suspended?

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View 3 previous replies

replied on March 12, 2021

I'll attach images, but the message "Unable to send an email-please verify the configuration and retry service. . ." Seems odd since the configuration is correct and the email works as long as you don't use the attachment section. The second image is showing that both files have uploaded correctly and you can download them from the variables tab.

Variables Tab.jpg (86.96 KB)

| Download

Error Log.jpg (143.79 KB)

| Download

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replied on March 12, 2021

Are you sending to users with verified email addresses? If the emails aren't verified, the user won't have a valid email address and that task would not have an email to send to.

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replied on March 12, 2021

I see your support case, we'll investigate and follow up there.

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replied on March 12, 2021

Yes to the email question, and thanks, hoping the support case will do it. Sounds like they have already confirmed this behavior in their cloud environment. Must be a bug.

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replied on March 14, 2021

@████████,

I can't reproduce the issue with Forms 10.4.5.282 and based on the screenshot attached to the support case for on premise, it seems the email notification server is not properly configured.

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replied on March 15, 2021

@Xiuhong Xiang that was a mistake. I was testing on a demo system that indeed did not have email configured for Forms. The help desk and dev team have identified the issue for the cloud system and are working on an update to release to fix this. Thanks.

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replied on January 4, 2022

Does anyone know when the fix for this bug is scheduled to roll out? Thanks!

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replied on January 4, 2022

The fix of get error when email service task use file upload as attachment has been rolled out in cloud 2021. 2 release.

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replied on January 5, 2022

I just realized what my mistake was and my attachments are working. Thanks for the response!

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Form Uploads break the email???

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