Question

"Exception: 0x80040310 (Operation timed out.)

Version 9

Updated March 12, 2021

asked on March 10, 2021

Any reason why getting this error for multiple users on version 9.2.1.518 with repo on Oracle DB

Error Code: 784
Error Message: Operation timed out. [784]

------------ Technical Details: ------------

LFSO:
Call Stack: (Exception)
CLFConnection::Create
Additional Details:
ERROR: 784 (TestLastError, LFSession.cpp:946)
(LFSO/9.2.1.518)
LF.exe (9.2.1.562):
Call Stack: (Exception)
CLoginDialog::AttemptLogin
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Call Stack: (Current)
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Additional Details:
Exception: 0x80040310 [784] (Operation timed out.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:792)
Call History:
CLoginView::LoginHandler
CLoginDialog::LoginToServer
GetOptionString ([AircraftRecordsSettings]AdminNoPassword)
GetOptionString ([AircraftRecordsSettings]UserName)
GetOptionString ([Settings]UseWindowsAuth)
GetOptionString ([AircraftRecordsSettings]UseWindowsAuth)
CLoginDialog::AttemptLogin
GetOptionString ([Settings]CheckServerVersion)

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Replies

replied on March 11, 2021

This sometimes happens when the database is overloaded (taking too long to respond) or a firewall/proxy is interfering. You can increase the timeout period by setting the LoginTimeoutSeconds registry value on the windows client machine (see here). If that doesn't work, check the event log on the Laserfiche Server machine. If you are using windows authentication, it could also mean that there is a problem communicating between the Laserfiche server and the domain controller.

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replied on March 11, 2021

Hi

Do we know where we can find the Domain controller configured for laserfiche?

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View 1 previous reply

replied on March 11, 2021 • Show version history

Laserfiche uses the same domain controller as any other application, which can be found by using the nltest utility, for example: nltest /dclist:mydomain.com

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replied on March 11, 2021

Is there a way to see in logs if while logging in it fails then which Dc we connected to?

Couldn't see anything in Event Viewer.

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replied on March 11, 2021

Also where in Laserfiche the domain is configured?

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replied on March 12, 2021

The Laserfiche server uses the same domain as the machine, there is no special domain configuration. Event logs are either in the system event log, or in "Application and Service Logs" (Depending on your version of the Laserfiche server):

At this point I suggest you open a support case with your reseller.

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"Exception: 0x80040310 (Operation timed out.)

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