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Question

Question

Re-Assigned task notifications

asked on March 3, 2021

Has Laserfiche rolled out a way or the functionality that will change who receives notifications.  For example, we have overdue emails that are sent to users once the task completion is late. However, if for some reason the task was reassigned from the initial submission the original assigned user gets the email notification regardless of who is assigned to the task. 

 

For clarity the email task tied to the overdue timer is using an email field based off a lookup triggered by field inputs (both accountant and grant coordinator).  I know I can manually update the variable within the Forms db but would like a better method .

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Replies

replied on March 4, 2021 Show version history

With Forms 10.4.5(https://support.laserfiche.com/kb/1014202/list-of-changes-for-laserfiche-forms-10-4-5 )or above(Forms 11 is coming soon), you can use the out-of-box task reminder instead of boundary timer+email service task to send reminder email to the currently assigned users. The email sent by reminder will not send to the original assigned user if the task is reassigned. Please refer to the help page https://doc.laserfiche.com/laserfiche.documentation/11/administration/en-us/Default.htm#../Subsystems/Forms/Content/User-Tasks.htm

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