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Question

Weblink-Error is IIS Logfile both Internal and External WL Servers

WebLink Version 9

Updated March 3, 2021

asked on March 1, 2021

Hello,

Customer sent over IIS logfiles with the following errors:

"The object must have its connection set before it can be used"

"The requested entry was not found"

Users experience these random errors when browsing folders.

WL internal is 9.0.1.275

WL External is 9.0.1.350

Issue only seems to affect users browsing in Chrome

Appreciate any feedback

Jeff Curtis

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Answer

SELECTED ANSWER

replied on March 2, 2021

"The requested entry was not found" could mean that a user saved a link to a document that was later deleted. It's not really actionable information by itself. If the message includes a url or you can correlate it with an IIS log entry you might be able to deduce more. The other suggests a session timeout, and they should be reconnected or redirected to a login screen.

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Replies

replied on March 3, 2021

Thanks Brian

I will follow up with the customer on this.

Jeff Curtis

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Asked March 1, 2021
Updated March 3, 2021
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