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Question

Question

Forms - Email Notification Fails to send with Office 365

asked on March 1, 2021

This is what the event viewer stays. Does Laserfiche support STARTTLS?


Message: Error in processing. The server response was: 5.7.3 STARTTLS is required to send mail [SJ0PR13CA0237.namprd13.prod.outlook.com]
   at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response)
   at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, MailAddress from, Boolean allowUnicode)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at Laserfiche.Forms.Routing.RoutingEngineService.TestEmailNotification(EmailParam param, Int32 smtpClientTimeout, String destination)

 

Thanks for any help!
 

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Answer

SELECTED ANSWER
replied on March 1, 2021

Yes, you need to check the "Use SSL" box on the Forms configuration page for the mail server

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