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Question

Question

import auto-rotate

asked on February 23, 2021

I am new to Import Agent. I set the Image Clean-up Options Rotate to Rotate Image Automatically.


When the image being imported was scanned upside-down, the image is not being rotated. Also, the resulting OCR scan is not usable (see below). Any suggestions?

 

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Replies

replied on February 26, 2021

OCR sometimes has trouble deciding the correct orientation if the page contains mostly all caps text (because it does that by looking for lower case letters to decide which way the page goes).

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replied on May 25, 2021

I'm having the same issue. OCR is working fine and getting all the text but not rotating the document. Is this something that isn't set up right or should I open a ticket?

 

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replied on May 25, 2021

If it's mostly capital letters, it's a known issue.

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replied on May 25, 2021

Now that I look it sure is mostly caps... is there any information on when a fix is estimated to be released?

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replied on October 7, 2021

I have a user with this issue as well.  Is there anything we can track that will let us know when this is resolved?

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replied on October 7, 2021

Unfortunately, the answer here is "it's complicated".

It's really hard to say when it the problem in general will be fixed, as OCR technology always involves a bit of high-tech guesswork and thus is likely never going be 100% accurate for every image. Since Laserfiche uses a 3rd party OCR engine we don't always have control over the inner workings of the OCR.

However, the good news is we ARE looking into various approaches to improving OCR accuracy over the next year, so it's still possible you will see improvements here. If you're interested in sending us specific examples of "problematic" images that we can use to help judge accuracy in a way that better meets your needs, please open a support case, attach the relevant image in its original format, and ask them to send it to me and/or the capture team. 

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replied on February 26, 2021

Hi Robert,

Have you tried to do a similar setting in the Windows Client and import the same file? What is the test result?

Have you tried other rotated images using Import Agent? What version do you use? I made some simple tests on Import Agent 10.4.0.155, and it works as expected on that version.

Noted that this functionality should help to do OCR for rotated images, but cannot guarantee to work on all rotated images.

 

 

 

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