Searches running indefinitely without returning results.

replied on February 25, 2021

Here's a few things I can think of:

Are they using the search pane or Quick Search? Improperly used, either one of those can result in searching _everything_ a user has access to, which can be slow.
What combination of fields are they using? This relates to the point above, and can result in many results coming back.
What columns do they have enabled in their client? Sometimes the actual search is fast, but large numbers of columns can take a while to populate.
Do they regularly search fields that may be unindexed, but may need to be?

I recommend reviewing the documentation for search performance looking specifically at the user in question. It covers these points and more, and gives some additional links to indexing and other areas that you can check.

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SELECTED ANSWER

replied on February 25, 2021

Thank you Devin for your answer. The issue was resolved by removing all the attributes of the user. I am yet to point out the specific user attribute that was causing problems.

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replied on February 26, 2021

If it was fixed by clearing attributes, it sounds likely that they had too many columns selected, or that they were using an inefficiently written quick search. Sometimes users can end up with the text search option of the quick search selected. However, they could also have had some funky fuzzy search options selected. All of those reside in user attributes.

Glad to hear you got it resolved!

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Searches running indefinitely without returning results.

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