Email Archive imports some PDF attachments as PDF documents, others not

asked on February 12, 2021 • Show version history

Is there a way to get Email Archive to import all PDF attachments as PDF documents so they will appear the same in the repository?

When I import email attachments, some show a PDF icon and open in Laserfiche document viewer with metadata visible. Others show as generic Laserfiche files whose names start with "Untitled attachment...". ~~These attachments come in pairs, one with a "type" property of "image/png" and the other with a "type" of "application/pdf".~~ My bad--the ones that looked like pairs were actually situations where the sender placed two attachments on the same email. One was a PDF, and the other was a PNG image. All PDF attachments come with a "type" of "application/pdf".

While they look very different in Laserfiche after importing, I don't see any difference in the attachments as they appear in Outlook.

Is Email Archive even supposed to act this way?

Attachments that show as PDF files in repository.jpg

Opening an attachment that shows as PDF.jpg

Opening an attachment that does not show as PDF.jpg

Attachments that show as PDF files in repository.jpg (25.38 KB)

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Opening an attachment that shows as PDF.jpg (135 KB)

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Attachments that do not show as PDF.jpg (63.89 KB)

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Opening an attachment that does not show as PDF.jpg (31.18 KB)

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replied on March 17, 2021

Any update on this question?

Regards

Ricardo Cairo

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replied on March 17, 2021

I'm a bit confused. Is the "untitled...." attachment a pdf or a png in Outlook? Or do you mean two pdf attachments in Outlook look the same, but after they are imported into Laserfiche, one is a "normal" pdf file, while another becomes an "untitle..." file in your screenshot?

EA has a functionality that allows users to only save attachments with specific extensions. It is under the "Archived Messages" tab like below:

Also, what version of EA are you using? I made a simple test on the latest Email Archive (10.4.120): I have an email with two attachments, one is a pdf, another is a png; setting a profile that only imports the email and attachments with the pdf extension; running the profile, and the result is that only email and pdf attachments are saved into the repository, and the pdf attachment show a PDF icon and open in Laserfiche document viewer with metadata visible.

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replied on March 18, 2021

I believe your confusion is inherited from my confusion on my original post. The image files are coming through fine. The problem we're having with email archive is with extraction of PDF attachments from incoming email, which is exactly what we are trying to do. Most (perhaps around 80%) of these attachments are corrupted and not usable.

The EA version I was using was 10.4.0.58, which I believe was the latest version available at the time. When I have time I'll look up the release notes of the version you mentioned to see if they've fixed it. It was a pretty obvious defect in our environment so I would imagine someone else would have encountered it.

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SELECTED ANSWER

replied on March 18, 2021

Here is Import Agent 10.4.0 Update 2:

https://support.laserfiche.com/kb/1014270/list-of-changes-for-import-agent-10-4-0-update-2

If it does not work on the 10.4.0.120, I recommend you contact your solution provider to open a support case.

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replied on March 22, 2021

I've installed the update and done some testing. The problem seems to be completely resolved. Thank you Tianxia.

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replied on March 23, 2021

Sorry--bad news: Email Archive still damages some PDF attachments

Prior to version 10.4.0.120, Email Archive would corrupt most of our attachments so that we couldn't open them.

After installing Update 2, version 10.4.0.120, I processed a significant sample of emails, and was able to open every attachment extracted by Email Archive, so I thought the problem was completely resolved.

Unfortunately, when I attempted to process these with Quick Fields Many of them were unreadable by Quick Fields. I processed a sample of 94 production documents with the following results:

In 32 cases, there were no image pages, although text pages were present.
In two cases, there was an image that contained large square blotches but none of the original content. I think the blotches were pixels from a very small portion of a page of a different document.
The Processing Information and Output windows of Quick Fields both reported error messages when encountering these pages. The message says, "Invalid Pointer".

I wasn't sure if the problem was with Quick Fields or Import Agent, so I decided to bypass IA by extracting attachments manually from these same incoming emails. I did this by opening the emails in outlook, then dragging each PDF attachment to a folder on my desktop machine. Once these PDFs were all on my desktop, I used the Laserfiche Windows client to copy these into the repository for processing by Quick Fields. Quick Fields was able to process these files flawlessly.

Processing Information.jpg (144.63 KB)

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replied on March 23, 2021

Hi Timothy, I'm sorry to hear this. Please contact your solution provider to open a support case so that we can investigate further.

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replied on March 24, 2021

I contacted them and they suggested a workaround that I think will work. Still, I thought the Laserfiche developers might want to know about this defect so they can fix it.

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Email Archive imports some PDF attachments as PDF documents, others not

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