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Question

Question

Delete and Stop process in forms monitor not working

asked on February 11, 2021

Delete and Stop process in forms monitor is not working.

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Replies

replied on March 3, 2021

There was a process that causes this issue. I manually went into the database and update task status. This fixed the issue.

 

Thank you All!

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replied on February 22, 2021

Stop and delete instance doesn't work even for a simple process such as a message start event follow up a user task?

Please open a support case with your Solution Provider and provide the Forms version and video that can illustrate the issue, we need more information in order to troubleshooting your issue.

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replied on February 11, 2021

Are you getting error messages or anything like that?

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replied on February 11, 2021

I haven't see the specific issue of not being able to stop or delete instances, but whenever I'm finding stuff in LFForms is getting stuck and not processing as expected - the first thing I try is going to the LFForms server and restarting the "Laserfiche Forms Routing Service", that solves a lot of the issues that arise.

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replied on February 11, 2021

We did try to restart that service and it appears to not solve the issue. No Error Message

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replied on February 11, 2021

And everything else is working normally, forms are submitting, tasks are assigning to users, etc.?

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replied on February 11, 2021

those seems to be working.

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replied on February 11, 2021

Hopefully someone else has an idea what else you can try, because I'm stumped. sad

Sorry, and good luck.

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