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Question

Question

Task link in Email service task

asked on February 9, 2021

Hi there,
I am trying to add the task link in the email service body but it no longer works.
Strange part is that it use to work until last month.

When the email in received and upon clicking the link doesn't open.

HTML syntax:  <a href="{/dataset/_task_link}">Please click here to start the recruitment process</a>


Would be great if someone has suggestions

Cheers,

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Replies

replied on February 9, 2021

Can you hover over the link in the email to see what that looks like? We had an issue where that link was set to http://servername but it needed to be https://servername. 

 

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replied on February 9, 2021

The same syntax works completely fine when used in the "workflow service task" for email notification body

HTML syntax:  <a href="{/dataset/_task_link}">Please click here to start the recruitment process</a>

And it also redirects us to the actual form from the email but just doesn't work with email service task.

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replied on February 10, 2021

Hi Chinmay,

Did you try verifying both the Links ? I mean the task link opening on the forms inbox with the One you received via Email?

If Yes, you may try the same creating a reminder on the User Task tool instead of Email Service Task.

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replied on February 26, 2021

The {/dataset/_task_link} is only supposed to be used in the email notification of user task which will get the link of the current user task, if you want to include the link of a specific user task in a email service task, your Forms server need to be 10.4.5(https://support.laserfiche.com/kb/1014202/list-of-changes-for-laserfiche-forms-10-4-5) with which the link of any user task is available as a process variable as following and the inserted token will be like "{/dataset/_task_link[@_step_id=3]}", it can be parsed as the link to the specific user task.

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