You are viewing limited content. For full access, please sign in.

Question

Unrecoverable Form - Red exclamation mark in Start Process list.

Forms

Updated February 9, 2021

asked on February 8, 2021

Could someone help me diagnose why my client is having the following experience;

They are getting the following on LF Mobile when submitting a form;

They are also getting the red exclamation mark at the end of a form name under the Start Process list;

Has anyone had this before and can anyone help? Client is becoming frustated.

Thanks

Mark

0 0

Replies

replied on February 8, 2021

Hi Mark,

The InvalidDataSent error happens when submission fields data mismatches fields in latest form.

Looks like your client is submitting an offline form in LF Mobile. So the error may happen if the form has been changed after client downloaded offline form to local device. If that's the case, client can download offline form again to update to latest then submit from there, or simply submit form online.

0 0

replied on February 9, 2021

Hi Ziyan,

Thanks for the quick response. I'm not sure if the user is going to offline forms. They are doing a familiarization so they fill out part of the form in the Yachts bridge and then may have to move and fill out another part on the deck and then another part in the engine room. Whilst doing this the form is kept open, the times between filling in certain sections of the form may vary but it is a single open instance from start to end.

0 0

You are not allowed to follow up in this post.

Sign in to reply to this post.

Asked February 8, 2021
Updated February 9, 2021
103 views