We have a massive form that we require be filled out for applicants of our police department. When done properly, it takes about 2 hours to fill out, on average. 

I'm getting reports of applicants attempting to save their form as a draft, Laserfiche Forms going to a white screen, and them losing all of their data and the form re-loading but blank.

I've also been told that the form errored out upon submission with a "laserfische forms encountered a problem. refresh this form and try again" error, and upon doing so, again, the form was re-loaded, losing all of their data.

Is there anything we might be able to look for on our end that might be causing these things? The most frustrating part of this all is that we still have successful submissions coming through. These errors are sporadic, but enough of an issue to cause major concern. 

Any help would be appreciated, as we're losing potential applicants as a result. Thanks!