Is there a way to email multiple links depending on answers provided in Forms?

asked on February 4, 2021

We have a community outreach form that asks multiple yes or no questions. We want to email the submitter one email with multiple links to the resources instead of providing them instantly and redirecting them off our form. The reason for this is because they will click on one of the links and never finish the form. When they do this we don't have a way to track who is asking about the services we provide and our conversion rates for the services.

Right now if they answer yes an html box pops up with a link. I want to remove the links from the form and populate an email dynamically depending on the answers provided on the form. I believe something like this has to be done in workflow but I could be wrong.

Does any have any guidance on this?

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replied on February 4, 2021

Instead of popping up an HTML block with the link, just append the link into a hidden text area, then use this variable to construct the email.

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replied on February 4, 2021

Do you mean in Forms or Workflow? Can you elaborate a little? Thanks for the response.

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replied on February 4, 2021

On your form. You can use a text area and put the URLs in the text area. Then in the process when sending an email, include the text area in the body of the email using the token picker. It looks like this >

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replied on February 4, 2021

Yea I get that part. I need to be able to add those URLs only if they select "yes". They could answer "yes" to three of the five and I need the ability to only send those three links in the email if thats possible.

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replied on February 4, 2021

Yes, so you can do this either using one of the coding languages (jquery or calculations). Or use the visual tools by creating a different text area for each possibility and using gateways to select the right one in the process.

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replied on February 5, 2021

Using a conditional decision, in your process diagram, you can select the variable of the Checkbox, which will determine if the condition is met, you can then have two email tasks, one which will include the links, one without the links.

As Previously stated you can add the links from a HTML field as a variable in the body of the email.

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replied on February 5, 2021

Unfortunately, there are 7 different questions and none of them are dependent of one another so there are something like 127 different email variations possible. I'll update once I find the solution. Thanks for the help.

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replied on May 11, 2021

If I understand the situation correctly, I would use a database table and list all of the combinations of links. Then create a workflow to run after submission of the form to email the necessary links.

Also table would allow you to add more links or modify the links all in one place.

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Is there a way to email multiple links depending on answers provided in Forms?

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