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Question

Email Archive - Emails won't save to repository sometimes - Event Viewer Errors

Import Agent
Updated February 5, 2021
asked on February 3, 2021

Sometimes, Email Archive won't save emails to my repository, sometimes it will. Attached are screenshots of some errors that the application is throwing. Anyone else experience this?

I'm getting an Email Import Error, Import Attachment Error, SMTP Error

Email Import Error.jpg
Import Attachment Error.jpg
SMTP Error.jpg
Email Import Error.jpg (143.83 KB)
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Import Attachment Error.jpg (177.64 KB)
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SMTP Error.jpg (110.68 KB)
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Replies

replied on February 4, 2021

Hi, 

If you're using the SMTP method, I would strongly encourage you to switch to the newer and more reliable IMAP method introduced in more recent versions. More explanation at the links below:

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replied on February 4, 2021

Thanks for the reply. I think we're on an older version of import agent / email archive (10.3)

I don't have the option to select "IMAP" anywhere on the General Tab. 

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replied on February 5, 2021

I see. Yes, the IMAP option was added in 10.4. You can find the most recent version (as of this posting) here: https://support.laserfiche.com/kb/1014197/list-of-changes-for-import-agent-10-4-0-update-1

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