Question

Audit Trail didn't record anymore

Audit Trail

Updated January 27, 2021

asked on January 26, 2021

Hi all,

I checked Audit Trail for a customer and surprise ! I don't have any data inside from 2016 until now.

I checked and restarted the service and nothing.

Under the Laserfiche Administration Console, I don't have the node "Audit".

Did I miss something?

Thanks in advance for your help.

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Answer

SELECTED ANSWER

replied on January 27, 2021

That is evidence that in 2016 it had a license file that included Audit Trail. Maybe it was a demo or temporary license?

In any event, one node up in the Admin Console will show you server information. The "Features" value will contain a value for Audit Trail if it's part of the license.

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Replies

replied on January 26, 2021

Is the LF Server licensed for audit trail? That's what would control the UI of the admin console, and would explain why it's not logging.

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replied on January 27, 2021

Hi Brian, Thanks for your help.

In my mind, if the audit saved data in 2016 that means the LF Server licensed for audit trail, right?

How can I check it?

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SELECTED ANSWER

replied on January 27, 2021

That is evidence that in 2016 it had a license file that included Audit Trail. Maybe it was a demo or temporary license?

In any event, one node up in the Admin Console will show you server information. The "Features" value will contain a value for Audit Trail if it's part of the license.

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replied on January 27, 2021

Hi Brian.

Thanks. The licence file not include Audit Trail.

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Audit Trail didn't record anymore

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