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Question

Question

Forms Report- Field not showing in report

asked on January 19, 2021

Hello,

We have a customer who is trying to add a field (Email Status) from a Form to a report and it does not show up on the report once it is added.

The tried creating a report with just the field and does not show up on that report either.

The customer created a new Form with an Email Status field identical to the one in the other Form and they are able to create a Report with this new field and it does show up.

The Email Status field on the old Form has a variable that is being saved.

Would it be best to delete the activity and add it back, but my thought is, they would lose stored data from previous submittals, possible?

Appreciate the Feedback,

Jeff Curtis

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Replies

replied on January 21, 2021

Please open up a support case so we can take a closer look. If the report is based on the correct process, all process variables should show up there. 

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replied on January 21, 2021

Thanks Jared

Will do

Jeff Curtis

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replied on January 20, 2021

Go to your form where you added the field and double check the variable name under the field. All of the data submitted to that field will be stored in that variable. 

When you go to your reports section, do you see that variable in the list? Try doing a table report with that variable as the only column. Does any data show up? Do you see one row per submission? 

If not, go to one of the instances in the Monitor page and make sure you see data being saved to that variable. If you see values in the monitor page for this variable, you should see the same value showing up in reports. 

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replied on January 21, 2021

Hello Jared,

Customer double checked the Variable name and it is correct

Customer sees the variable in the list (See below)

Customer creates new report and when they go to add the field/variable it does not show up.

Customer checked in Monitor and looked at 5 different instances, for the Form and they all had data saved in the Form field/variable.

Thanks for any feedback,

Jeff Curtis

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replied on February 8, 2021

Hi Jeff

 

I had the same bug. I just created a new report.

Inside this new report I have the missing field.

 

Just create a new one.

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