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Question

Question

Entry cannot be restored or purged because an ancestor folder was recycled. Perform the operation on the ancestor folder.

asked on January 18, 2021

Hi everyone!

 

I have a client experiencing an issue with purging documents from their recycle bin.  It appears to be stuck on at least one entry and the error message is not one I have seen before and could not find anything in answers regarding it.

"Entry cannot be restored or purged because an ancestor folder was recycled.  Perform the operation on the ancestor folder."

Has anyone else seen this error before?  Thanks!

Entry Cannot be purged.png
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Replies

replied on April 16, 2021

Hi

 

Got a client that just call me with the same issue.

 

Any idea what might have happened?

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replied on May 5, 2021

You need to restore from a higher level.

The entry in question was deleted not directly but indirectly from a parent folder

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